Refund Policy

Customers should inspect the products immediately upon receipt to ensure they are correct. If you have any questions about the product, please do not remove or damage the packaging, and contact us within seven days to arrange an exchange: 
Customer hotline: (852) 2528 6689 or email: yusum068@gmail.com. Please include your order number, name and address, product details including photos, batch number, expiry date, and reason for return. We will do our best to assist you in resolving the issue. 
 
If you submit a return request, please ensure that the product has not been used, the product label has not been damaged, and the product remains in its original branded packaging, where applicable. Please make sure the product you return to us is in the same condition as when it was delivered to you and is properly packaged. If the product returned to us is damaged, we reserve the right not to accept the return and to send the product back to you. 
 
All product descriptions, information, and materials published on this website are provided “as is” and without any express, implied, or other warranties or commitments. The product images shown on the website may differ slightly from the actual products you receive. 
 
After receiving the product, we will inspect it and notify you by email as soon as possible whether you are entitled to an exchange or refund, if applicable. 
 
If the returned product is not defective, we may, at our discretion, decide not to provide an exchange or refund, and/or we may require you to pay all reasonable shipping and service charges, based on our current standard fees. These charges may be billed to the credit card or debit card you provided when ordering the product, or deducted from another payment method you provided. To the extent permitted by law, we assume no responsibility for any resulting loss, liability, cost, damage, charge, or expense.